FAQ
- ◄How can I track my order?
- You can track your order here.
Please allow 1-2 working days for the tracking number to update once your order has been dispatched. - ◄I need to change something on my order., How do I do this?
- We ship items out very soon after receiving orders. So if you need to change something regarding your order please email us as soon as possible:
- 1. Use email address mdoc@mdoc.co.kr
- 2. Write the subject as 'Changes'.
- 3. Include your order number.
- 4. Include the desired changes.
- ◄What Payment methods do you take?
- We accept all major credit, debit cards, Paypal.
- ◄What is your Return policy?
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at mdoc@mdoc.co.kr. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- You can always contact us for any return question at mdoc@mdoc.co.kr. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Exceptions / non-returnable items
- Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
- Unfortunately, we cannot accept returns on sale items or gift cards.
- Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- ◄What is your Shipping policy?
- All orders are processed immediately, but due to increased social distancing measures at our warehouse, as well as holiday-related carrier delays, orders may take approximately 1-2 weeks to ship. You should receive a separate email with a tracking link. Please allow 24-48 hours for the link to become active. Once we release the package to the shipping agent, we cannot be responsible for any lost or stolen packages. However, we will help you correspond with the agent to solve any difficulties as best we can. For domestic orders under $200 we ship without signature confirmation and it is up to the discretion of the delivery person whether to leave the package if there is no one home to accept it. If this is a concern, please provide us with an alternate shipping address if you work during the day or do not anticipate being home to receive your order. For domestic orders over $200 and for international orders, signature may be required. The shipping agent should always leave a door tag in the event that delivery is unavailable, but we suggest also keeping an eye on tracking and reaching out directly to the shipper if you need to coordinate delivery. Contact information to do so will be available when you check tracking but when in doubt, always feel free to reach out to us for help! On occasion our shipping system may flag certain addresses as invalid or incomplete. When this occurs we will contact you prior to shipping to confirm the address. Please note that any packages returned to us due to incorrect address will be subject to a reshipping fee. International shipping: We now offer international shipping on our online store. Unfortunately we are not able to provide shipping estimates over email, but our shipping cost is calculated automatically when items are in the cart. All our shipping costs are determined by shipping zone, as well as volumetric and actual weight. Customs Fees:Customers are responsible for any duties or import fees in addition to shipping pricing. Any order returned to us due to refusal to pay customs fees will be cancelled and refunded the price of the item minus shipping fees.
